fbpx

Contact

Find all the ways to contact our travel agency in Tanzania. Access also our F.A.Q to find directly answers to your questions.

Contact The Smiling Zebra

The various ways to contact The Smiling Zebra: email, phone and address.

info@thesmilingzebra.com

+41 79 788 34 03

The Smiling Zebra
Chemin de la Gare 26
1884 Villars-sur-Ollon

You can also directly access the following sections:

Answers to your questions

Here are the most frequently asked questions about our travel agency and your trip to Tanzania.

Is it possible to travel to Tanzania despite the COVID?

Yes, it is possible to travel to Tanzania during the COVID period.

It is not necessary to be vaccinated to enter Tanzania, however it is mandatory to show a negative PCR test less than 72 hours old when you arrive in Tanzania, even for vaccinated people.

Once you arrive in Tanzania, a rapid antigen test will be performed at the airport.
This test costs 10$ per person.

There is also a form to fill out online within 48 hours before your arrival in Tanzania (https://afyamsafiri.moh.go.tz/#/home). At the end of this form, you will be able to pay the 10$ for the rapid test directly by card.

If you need to do a test for your return home, then it is possible to do one in Tanzania mainland or in Zanzibar.
You need to register at one of the following sites:
For Tanzania mainland: https://pimacovid.moh.go.tz/#/booking
For Zanzibar: https://zanzibarcovidtesting.co.tz/app/application

Please note: if you book an appointment for the weekend, payment must be made online by credit card at the end of the form.

The PCR test costs $50 per person on the mainland and $80 per person in Zanzibar.
In some places, there may be an additional consultation fee.

The rapid antigen test costs $10 per person on the mainland and $25 per person in Zanzibar.
Because travel rules change frequently, it is your responsibility to check whether you need a test before you leave or not.
You can visit https://www.traveldoc.aero/ to find out what is required in your destination country.

Does The Smiling Zebra travel agency book international flights?

The Smiling Zebra does not have a partnership with any agency or airline. You will probably find better deals on the internet.
However, if you would like us to book the flights for you, it is possible, you just need to provide us with the full names and dates of birth of the travelers (as indicated in the passport).
The most popular airlines are KLM/Air France, Qatar Airways and Ethiopian Airlines. A minimum of one stopover is usually required.

Do you offer cancellation insurance?

No, when purchasing a trip with The Smiling Zebra, there is no cancellation insurance included.
The client must therefore take out insurance on his or her own.

How do I pay for my trip?

Payment for the trip is made by bank transfer on our account in Switzerland.
We ask for a first deposit of 50% of the invoice when confirming the trip, then the remaining 50% one month before arrival in Tanzania.
If you book a trip less than one month before your arrival, then you will have to pay the whole invoice in one go.

Didn’t find an answer to your question? Use the contact form.

Contact The Smiling Zebra

Please be as specific as possible in your contact request.
Our team will be happy to answer you.